The missteps of a Social Media Marketing Company

I was poking around the internet today, doing my weekly roundup of video game news that I might have missed.  What I was greeted with was one of the most shocking stories in social media customer engagement that I have ever read.  And that story starts between a customer and Paul Christoforo.  The first misstep here is the fact that Ocean Marketing did not listen to the customers … [Read more...]