The Chimney Story- How Ridgway Chimney Service NJ ruined our Chimney

We just bought our first house. Our first house ever. We were really good about everything. We had a Home Inspection, and discovered some issues. Many of the issues were known about- a damaged masonry stoop on the guest entrance, settling sidewalk, a fence that has seen better days. Our building inspector did advise us to get some professionals in- one was for a Chimney Service, and the other for a sewer line inspection.

I spent a day of my Spring Break hanging out around the house that we were (potentially, at this point) trying to buy. My first appointment was with Mason’s Chimney Service of Mickleton, NJ. These guys were knowledgeable, came highly recommended from both our Realtor and through online reviews. They discovered that the mortar in-between our flue tiles was missing, presumably due to water infiltration. There was a ton of moss on the outside of the chimney- again, screaming of wet brick. I know this stuff- I teach it. Moss is one of the pioneer species, and is great at breaking down rock. Where it’s terrible is on housing materials, presumably because you don’t want your house to fall apart.

(We then had our sewer line inspection, which went great- he said we should have about 40 more years out of it!)

Now, here’s where things get a little dicey. Our seller, wanted to shop around for chimney services, according to her realtor and communicated to our realtor. I don’t see a problem with this- having more data is better. There were 2 other quotes, one from Smith’s Chimney Service for $3800 (pretty close to the Mason’s Chimney Service quote), and one way off- $2175 from Ridgway Chimney Service.

To me, that data point from Ridgway Chimney Service seems like an outlier- too good to be true. I received that information while I was sitting on my lunch at school, and quickly did some googling. My fears were confirmed- there are a TON of negative reviews all over the internet about how poor this company is. (Exhibit A) (Exhibit B) (Exhibit C)

I passed along these fears to our realtor, who relayed the message on our behalf to her realtor. Now here’s something I was raised- You want to get the best quality for the lowest price. You want something to hold up, as opposed to having to do repeated repairs. (In the spirit of Father’s Day- Thanks Dad, I miss you). Also, let this be a lesson to everybody- ALWAYS GO WITH THE MIDDLE QUOTE!

Nicole said to our realtor that she had used Ridgway in the past and it worked out fine. We were told to call Allen Ridgway to ask about the repairs, so I did. I asked the following:

1. What was the method they would use for sealing the Chimney? He answered they would spray it on.

2. What size liner would they use? He answered he didn’t have his notes in front of him, but it would be correctly sized for our fireplace.

3. Would all of this be “by-the-book?” He said yes, they would obtain all documentation (which I took to mean permits) as necessary.

Okay, we thought. Perhaps this will be okay. Fast forward a couple of weeks, and it’s our closing day. Of course, I go during our walk-through to chimney and look for repairs, as they were to be completed a few days before. Here’s what I see:IMG_4600 IMG_4599 IMG_4598 IMG_4597

Does that Chimney look sealed to you? Or do you start to have suspicions like I do? Our realtor called Ridgeway Chimney Service- he assured us our chimney was sealed. I asked how they seal over moss, and he said there was no moss. Go ahead, look at the data in those pictures, you can see the timestamps of where they were taken. He agreed to come back out over the weekend and “reseal” the chimney for us. (Let me also point out- wouldn’t you have put caulk on the edge near the house?)

We said fine- we had assumed (because, again, we’re not chimney professionals) that the liner had been installed. I didn’t even think to call the township and ask about the permit.

So we come back after the weekend, and the moss has been scraped off, but it’s still not shiny brick. I thought waterseal leaves a bit of a gloss on there.

Okay, we think. And then it rains for the next week, and the drywall near the chimney starts to get more and more wet. The drywall starts to crumble right before our eyes.

We call our realtor, and Ridgway sends people out. They monkey around on our roof, but (come to find out) don’t end up fixing any of the problems (that we’ll learn later).

We finally had our inspection today. It will cost about $7000 to repair. The same inspector we had before said “This chimney is in worse shape than the last time we were here!”

Here is a list of problems found-


The cross-sectional area of the fireplace opening size is 980.00 square inches. The actual dimension is 35.00 inches wide x 28.00 inches high.

The cross-sectional area of the round chimney flue is 78.54 square inches. The actual inside dimension is 10.00 inches

Operation Issue – Undersized Flue

Potential Hazard

The stainless steel flue liner is undersized. This application allows dangerous gases to enter into the living area. This is considered a potential health hazard. I recommend correction of this condition prior to operation of this fireplace.

Smoke Chamber – Parged Mortar

Needs Service

Furnace cement was applied over the cracks in the smoke chamber. This material is peeling off and has failed leaving the cracks exposed again. This condition is a potential hazard due to increased temperatures and heat

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Moisture Entry – Within Firebox

Needs Service

There are indications of moisture entry at the exterior of the fireplace and chimney. Dark stains are an indication of moisture entry. Moisture entry is know to cause premature failure of masonry materials, elevated odors from water mixing with soot and creosote, and poor draft. I recommend resolving these moisture entry concerns.

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Masonry Chimney – Stainless Flue Liner


The required insulation around this stainless steel liner was omitted. The liner manufacturer states that all chimney liners used for woodburning applications shall be insulated with either 1″ of poured chimney insulation or 1/2″ of foil faced wrapped chimney insulation. This omission may allow heat transfer by means of conduction and/or convection This transfer is considered a potential fire hazard.

We know that there is no insulation because the base is open for viewing and there is no room for the insulation because the old damaged flue liners were not removed first.

Potential Hazard

There is an inadequate seal between the stainless steel liner and the smoke chamber. The liner manufacturer requires a tight seal at this location to prevent the passage of heated gas. This application must be performed in an approved manner as per the listing. Ideally, a smooth transition from the smoke chamber to the stainless steel chimney liner should have been created using a high temperature insulating mortar. The current condition is considered a potential hazard.

2015-06-23 01.50.06 pm

CONCLUSION – Repaired Required  

Based on the finding of this visual investigation and the opinion of this inspector, this fireplace and chimney were found in need of repair as listed within this report. I recommend repairs to this system prior to operation for safety. The findings listed within this report are based on the condition of the fireplace and chimney system at the time of this inspection, and may be limited due to access or type/level of inspection requested.

The stainless steel liner should be removed and a video inspection should be performed of the chimney interior. The homeowner described finding “chucks” of terra-cotta flue liner inside the fireplace. We must find out where these flue liners chunks originated.

Here are my recommendations, based on what I’ve learned:

Don’t go for the lowest price- it’ll most likely (when we take our seller to court) end up costing a HUGE amount of money.

Don’t trust Reatlor’s Recomendations-Nicole Zampitella Gosseaux  of Berkshire Hathaway HomeServices Fox & Roach Realtors (Haddonfield, NJ) expressed trust in Alan Ridgway. He ended up being deceitful.

Lawyers are expensive. We tried sending a demand letter directly to cut out the middlemen, but it appears the seller is unwilling to listen to us.

What a disappointing part of purchasing our first home.

Note: This article is talking about Ridgway Chimney Service, which may be under the following locations/names:

Ridgway Chimney Service (13VH01680300)
176 Auburn Road
Pilesgrove, NJ 08098
Web: (Doesn’t look active)
Other phone numbers: (856) 723-1990
Ridgway Chimney Service
138 Brace Road
Cherry Hill, NJ 08034
Web: (Doesn’t look active)
Ridgeway Chimney Service
138 West Avenue
Pitman, NJ 08071


  1. Elizabeth Allbright says

    I would explore their relationship with Nicole – the Realtor. Of course, I don’t trust anyone.